Terms and Conditions
Article 1 - Legal notices
ZEBRA is a simplified joint stock company, with capital of 584,982.00 euros, whose registered office is located at 1, rue François 1er, 75008 Paris, France and registered in the Paris Trade and Companies Register under number 877 821 116, with intra-community VAT number of FR78 877 821 116.
Publishing director: Jules Trecco
Customer service contact: firstname.lastname@example.org
The site www.angell.bike (hereinafter referred to as the “Site”) is hosted by OVH, OVH SAS, a company incorporated under French law, resident at 2 rue Kellermann 59100 Roubaix, and registered with the Lille Métropole RCS with number B424 761 419.
ZEBRA is the publisher and operator of the Site whose purpose is the marketing of "Angell" electric bikes.
The term Product or Product (s) refers to all the products and services offered for sale on the Site.
Article 2 – General
2. 1. Purpose and availability of the general conditions of sale
2.1.1 These general conditions define the conditions of use of the Site and the purchase conditions of Products on the Site that are delivered to consumers established in a member country of the European Union.
They constitute, with the online order, the contractual documents opposable to the parties, excluding all other documents, prospectuses, catalogues which are only indicative.
Any creation of an account and / or order on the Site constitutes explicit and unreserved acceptance of these general conditions, however, this acceptance requires a handwritten signature from the Customer.
The general conditions of sale are applicable to the Customer who when ordering, by checking a box provided for this purpose, declares to have read these general conditions and accepted the rights and obligations relating thereto.
2.1.2. The storage and reproduction of these general conditions of sale are provided in accordance with Article 1127-1 of the Civil Code. As such, they are made available to Customers on the Site where they can be consulted directly and can also be communicated to them on request by contacting customer service, whose contact details are indicated in the “Contact” section of the Website.
2. 2. Changing of the general conditions of sale
ZEBRA reserves the right to modify these general conditions of sale at any time.
In the event of any changes, the general conditions of sale applicable are those in force on the date of the order, a copy of which dated to date can be given to the Customer at their request.
2.3 Clauses of the general conditions of sale
The invalidity of a contractual clause does not invalidate the general conditions of sale unless it is an impulsive and decisive clause having led one of the parties to end the sales contract.
The temporary or permanent non-application of one or more clauses of the general conditions of sale by ZEBRA shall not constitute a waiver on its part of the other clauses of these conditions which continue to produce their effects.
Article 3 - Client Identification
The personal information provided during the ordering process by the Customer enables them to open a personal account on the Site; an email with their personal username and password is sent to them. The Customer can then change their password to personalise it.
Any order made using this personal data is deemed to have been made by the Customer and requires them to pay for said order. If this data becomes lost, the Customer must immediately notify ZEBRA who will block their account. ZEBRA reserves the right to delete the account of a negligent Customer.
Article 4 - Offer and acceptance
The online sales offers presented on the site are reserved for Customers who are consumers.
The online sales offers presented on the site are valid, unless a particular time period is stated, as long as the Products appear in the online catalogue while stocks last.
The acceptance of the offer by the Customer is validated, in accordance with the double click process, by confirming the order.
Article 5 - Ordering methods on the Site and amendments
After choosing their Products on the Site, the Customer then clicks on the “pre-order” button as part of the pre-order and “order” as part of the order or balance of the pre-order, and provides the information relating to the delivery and payment method.
The Customer is presented with a summary of the selected Products in the form of a quote. The Customer accepts this quote in accordance with legal provisions, by clicking on the "Order" button. The order will not be final until payment of the corresponding price, subject to the order being accepted by ZEBRA.
When the Customer clicks on the "Order" button, this constitutes an electronic signature which has, between ZEBRA and the Customer, the same value as a handwritten signature and is considered proof of the entirety of the order and the payment of the sums due pursuant to that order. Subject to available stocks, ZEBRA will confirm the Customer's order by e-mail, then its dispatch by e-mail so that the Customer can track its delivery.
Before clicking on the "Order" button, the Customer can check the details of their order and its total price and return to the previous pages to correct any errors or possibly amend their order.
An email acknowledging receipt of the order and its payment will be sent by ZEBRA as soon as possible.
Any amendment of the order by the Customer after their order has been confirmed is subject to acceptance by ZEBRA.
ZEBRA reserves the right to make changes to the Products ordered which are related to technical development under the conditions provided for in Article R. 132-2-1 of the Consumer Code (former C. consom., Art. R. 212-4, V).
ZEBRA reserves the right to refuse any order for legitimate reasons and more particularly if the quantities of Products ordered are abnormally high for buyers acting as consumers or when the Product ordered is not in stock.
Article 6 - Products and updates
The Products offered for sale presented in the catalogue published on the site are each subject to a description mentioning their essential characteristics within the meaning of Article L. 111-1 of the Consumer Code.
The method of use of the Products is mentioned in the online catalogue or at the latest on delivery.
In accordance with Articles L.217-21 and following the Consumer Code, ZEBRA ensures that the consumer is informed of any updates, including security updates, which are necessary to maintain the compliance of Products with digital elements, and, how to install these updates .
Article 7 - Transport damage
In accordance with Article L 133-4 of the Commercial Code, delivery of the transported goods shall extinguish all rights of action against the carrier for damage or partial loss if within three days, not including public holidays, following delivery, the recipient has not notified the carrier, by extrajudicial act or by registered letter, of his reasoned protest.
Therefore, in the event of transport damage, if the package has been damaged, the Customer must refuse the package upon delivery or obtain a damage certificate from the carrier.
However, when the Customer personally takes delivery of the Products transported and when the carrier does not justify giving him the opportunity to actually check their good condition, the three-day period mentioned in article L.133-4 above is extended. 10 days in accordance with article L 224-65 of the consumer code.
- Either be sent out a Product of equivalent quality and price, while stocks last.
- Or be refunded for the price of the Product ordered within 14 days of the request.
The costs of delivering a new Product will be paid by ZEBRA.
The Customer must, within the same period, return the goods to the following address: ZEBRA - Return Service - Invoice N ° (indicate the corresponding number) - SEB, Rue du Triage, 21120 IS SUR TILLE - France.
The Product must be sent as follows: properly protected, in its original packaging, accompanied by any accessories, usage instructions and documents; accompanied by the sales invoice so ZEBRA can identify the customer (order number, last name, first name, address) and to carry out the corresponding credit / refund (purchase amount refunded, excluding any shipping costs); provided that the Products are not damaged.
The return should preferably be sent in a tracked package. ZEBRA refunds the return costs (subject to the current rate) after receiving the returned goods, subject to compliance with the above provisions (in particular those relating to the condition of the Products and their packaging). Cash on delivery returns are not accepted.
If the shipping conditions mentioned above are not met, ZEBRA will be unable to refund the goods in question.
8 - Prices and payment terms
8. 1. Sale price
The sale prices are indicated in euros (€), for each of the Products appearing in the online catalogue, and where applicable in the buyer's local currency when the official currency is not the Euro; all taxes included, possibly increased by the delivery and transport costs mentioned in the order summary before the order was validated and any additional fees were taken into account.
Any customs charges will be the responsibility of the customer.
The total amount due by the Customer is indicated on the order confirmation page.
In the event of a change to the VAT rate, the price will be automatically amended without any notice other than the due date of the new VAT rate.
ZEBRA reserves the right to change its prices at any time, while guaranteeing the Customer the price applicable on the day of the order.
International delivery : For any delivery outside mainland France, Corsica and Monaco, your package is delivered by an international or local carrier, depending on your delivery country. Depending on the carrier and your delivery country, delivery times and costs may vary.
8.2 Payment terms
The payment terms are specified at the latest, at the start of the ordering process.
Orders are payable immediately by credit card.
The Customer's bank account will be debited 48 hours after the date of the order and the order will be considered effective after confirmation of the agreement by the bank payment centres.
The Customer can pay in three or four installments or more.
The Customer can also choose financing over 36 months, and must accept the General Conditions Specific to this financing.
Article 9 – Safety
ZEBRA has put in place the appropriate measures since it entrusts AXEPTA BNP PARIBAS with the security of its transactions, in order to as effectively as possible, protect all sensitive data related to means of payment. ZEBRA never has access to confidential information relating to means of payment. Only the approved service provider has confidential information (card number, expiry date), which cannot be accessed by a third party.
Article 10 - Delivery and risk transfer
10.1 Place of delivery
When an order is dispatched, ZEBRA informs the Customer by e-mail. The package includes a delivery note. ZEBRA will also send the Customer the original invoice by email following delivery.
The Products will be delivered to the address that the Customer provided during the ordering process.
For any order not received at the address indicated, the cost of reshipping the package will remain the responsibility of the Customer, for example when the package has not been claimed by the Customer or when the delivery address entered in the file is incomplete or invalid, resulting in the parcel being returned to ZEBRA's premises.
10.2. Delivery time
Upon receipt of payment, ZEBRA will make every effort to dispatch the products in the order within 30 working days for shipment to mainland France and in all cases promises that the delivery period will be a maximum of 60 days, from the date of ordering the Products.
10.3 Terms of delivery
Delivery is made by direct delivery of the Product in accordance with clause 10.6 of these general conditions of sale.
In the event that the Customer refuses to take delivery, ZEBRA reserves the right to automatically cancel the order.
10.4 Delay in delivery
As far as possible, and in particular when the delay in delivery is at the fault of ZEBRA, the Customer will be notified by e-mail of the delay with their order and of the estimated delivery time.
In the event of late delivery, the Customer can contact ZEBRA customer service, the contact details of which are indicated in the “Contact” section of the website.
When the Products ordered are not delivered or the service is not provided on the date or at the end of the period mentioned, the Customer may, after having unsuccessfully instructed ZEBRA to perform its delivery obligation within a reasonable additional period, cancel the contract by means of a registered letter with acknowledgment of receipt or by writing through another means. The Customer is able to cancel the contract except when the non-execution or incorrect execution of the contract is at fault of the Customer or due to an act of God.
The contract is considered as cancelled upon receipt by ZEBRA of the letter or writing informing it of such cancellation, unless ZEBRA has performed in the meantime.
No later than 14 days following the date when the contract was cancelled by the Customer, ZEBRA will refund the Customer for all sums paid.
10.5. Partial delivery
The Customer will be informed by email of the partial delivery of an order. A second email will inform them of the delivery of the other Products ordered.
10.6 Delivery complete
Delivery is deemed to have been made upon transfer of physical possession or control of the Product to the Customer or any other third party, other than the carrier designated by ZEBRA, designated by the Customer during the ordering process, evidenced by the control system used by the carrier (such as the delivery tracking system offered on the La Poste website for "Colissimo").
10.7 Risk transfer
The risks of loss or damage to the Products are transferred to the Customer or to a third party at the designated pick up time, and other than the carrier proposed by the professional, the physical possession or control of the Product, regardless of its nature.
The product, which is delivered to the Customer by a carrier chosen by ZEBRA, travels at the risk and peril of ZEBRA.
Article 11 - Right of withdrawal
11.1 Procedures for exercising the right of withdrawal
For all the Products sold as is, the Customer has a right of withdrawal of 14 days, from the end of the contract or the delivery of the Products, in accordance with article L.121-21 of the consumer code, without having to justify reasons or pay penalties, with the exception of return costs, preferably in a tracked parcel guaranteeing their return in their original state. When the withdrawal period expires on a Saturday, Sunday or a public holiday, it is extended until the next working day.
The Customer can exercise their right of withdrawal via the Website contact form, by e-mail to email@example.com, or by post to the following address: ZEBRA - customer service - 1 rue françois 1er, 75008 Paris - France.
In order to exercise their right of withdrawal, the Customer must indicate their name, postal address and, when available, their telephone number, and their email address as well as their decision to withdraw from the contract in a clear statement.
The Customer can use the template withdrawal form available at the bottom of this document.
When the communication relating to exercising the right of withdrawal is sent online before the expiry of the withdrawal period, ZEBRA will send an acknowledgment of receipt of the withdrawal by email as soon as possible.
11.2 Right of withdrawal effects
The Customer must then return the Product within a maximum period of 14 days, to the following address: ZEBRA - Return Service - SEB, Rue du Triage, 21120 IS SUR TILLE - France.
The Product must be sent as follows: properly protected, in its original packaging, in perfect condition for resale (unused, undamaged and clean) accompanied by any accessories, usage instructions and documents; including the sales invoice so ZEBRA can identify the customer (order number, last name, first name, address) and carry out the corresponding refund (purchase amount refunded, excluding any shipping costs); without any obvious damage to the Product.
Return shipping costs are paid by the Customer.
The refund will be made by ZEBRA within 14 days of the date on which the right of withdrawal was exercised, by the same means of payment that the Customer used to pay for their order. With the express consent of the Customer, another means of payment can be used. In any case, this refund would not incur any additional costs for the Customer.
The refund may be delayed until receipt of the Product (s) in the order, or until the Customer has supplied
evidence of having sent back the goods, whichever of the two is the earliest.
In the event of partial delivery, following the unavailability of one of the Products ordered, the withdrawal period does not begin until the delivery of the last Product ordered.
Article 9 - Security
Article 10 - Delivery and transfer of risk
10.1 Place of delivery When an order is dispatched, ZEBRA informs the Client by e-mail. The package includes a delivery note. ZEBRA will also send the Client the original invoice by email following delivery. The Products will be delivered to the address that the Client indicated during the order process. For any order not received at the address indicated, the cost of resending the parcel will remain at the Client's expense, for example when the parcel has not been claimed by the Client or when the delivery address given in the file is incomplete or invalid, resulting in the parcel being returned to ZEBRA's premises.
10.2. Delivery time
As soon as payment is received, ZEBRA will do its utmost to dispatch the order of Products within 30 working days for dispatch in mainland France and undertakes in all cases to ensure that the delivery period is a maximum of 60 working days from the date on which the Products are ordered.
10.3 Delivery terms and conditions
Delivery is made by direct delivery of the Product in accordance with clause 10.6 of these general terms and conditions of sale. Should the Client refuse to take delivery, ZEBRA reserves the right to cancel the order by operation of law.
10.4 Late delivery
As far as possible, and in particular when the delay in delivery is attributable to ZEBRA, the Client will be notified by e-mail of the delay in his order and the estimated delivery time. In the event of late delivery, the Client may contact ZEBRA's customer service department, whose contact details are given in the "Contact" section of the website. If the Products ordered are not delivered or the service is not provided on the date or on expiry of the period mentioned, the Client may, after having unsuccessfully enjoined ZEBRA to fulfil its delivery obligation within a reasonable additional period, terminate the contract by registered letter with acknowledgement of receipt or in writing on another durable medium. The Client has the right to dissolve the contract unless the non-performance or poor performance of the contract is attributable either to the Client or to a case of force majeure. The agreement shall be deemed to have been dissolved on receipt by ZEBRA of the letter or writing informing it of this dissolution, unless ZEBRA has performed in the meantime. At the latest within 14 days of the date on which the contract was terminated by the Client, ZEBRA shall reimburse the Client for the totality of the sums paid.
10.5. Partial delivery
The Customer will be informed by e-mail of the partial delivery of an order. A second e-mail will inform him/her of the delivery of the other Products ordered.
10.6 Delivery made
Delivery is deemed to be made as soon as physical possession or control of the Product is transferred to the Client or any other third party, other than the carrier designated by ZEBRA, designated by the Client during the order process, materialised by the control system used by the carrier (such as the delivery tracking system offered on the La Poste website concerning "Colissimo").
10.7 Transfer of risk
The risks of loss or damage to the Products are transferred to the Customer at the time when he takes, or a third party designated by him, and other than the carrier proposed by the professional, physical possession or control of the Product, without distinction according to its nature. The Product, which is delivered to the Client by a carrier chosen by ZEBRA, travels at ZEBRA's own risk.
Article 11 - Right of withdrawal
11.1 Methods of exercising the right of withdrawal
For all Products sold as is, the Customer has a right of withdrawal for 14 days from the conclusion of the contract or from the delivery of the Products, in accordance with article L.121-21 of the French Consumer Code, without having to justify the reasons or pay any penalties, except for the cost of returning them, preferably in a tracked parcel guaranteeing their return in their original condition.
When the withdrawal period expires on a Saturday, Sunday or a public holiday or non-working day, it is extended until the first working day following the date of expiry. The Customer may exercise his right of retraction via the Site's contact form, by e-mail at firstname.lastname@example.org, or by post at the following address: ZEBRA - customer service - 1 rue françois 1er, 75008 Paris - France. In order to exercise his right of withdrawal, the Client must indicate his name, postal address and, when available, his telephone number, and e-mail address, as well as his decision to withdraw from the contract by unambiguous declaration.
The Customer may use the model withdrawal form available at the bottom of this document. If the communication relating to the exercise of the right of withdrawal is sent online before the expiry of the period, ZEBRA will send an acknowledgement of receipt of the withdrawal by email as soon as possible.
11.2 Effects of the right of withdrawal
The Customer must then return the Product within 14 days maximum, to the following address: ZEBRA - Service Retour - SEB, Rue du Triage, 21120 IS SUR TILLE - France. The Product must be sent as follows: properly protected, in its original packaging, in perfect condition for resale (undamaged, damaged or soiled) accompanied by any accessories, instructions for use and documentation; accompanied by the sales invoice so that ZEBRA can identify the customer (order number, surname, first name, address) and make the corresponding refund (purchase amount refunded, excluding any postage costs); without the Product having obviously been damaged. Return postage costs are at the expense of the Customer. Reimbursement will be made by ZEBRA within 14 days of the date on which the right of withdrawal was exercised, by the same means of payment that the Client used to pay for his order.
With the Client's express agreement, another means may be used. In any event, this reimbursement will not incur any costs for the Customer. The refund may be deferred until receipt of the Product(s) of the order, or until the Customer has provided proof of dispatch of this (these) Product(s), the date chosen being that of the first of these facts. In the event of partial delivery, following the unavailability of one of the Products ordered, the withdrawal period only begins to run from the delivery of the last Product ordered.
Article 12 - Guarantees Article 12.1
Legal warranty for hidden defects Irrespective of the commercial guarantee granted by ZEBRA and in accordance with Article 1641 of the Civil Code, ZEBRA remains bound by the guarantee on account of the hidden defects of the item sold which render it unfit for the use for which it is intended, or which so diminish that use that the Client would not have acquired it, or would only have paid a lower price for it, if he had known about them. Pursuant to Article 1648 of the Civil Code, the action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect. The Customer may decide to implement the guarantee against hidden defects of the item sold by choosing between cancellation of the sale and a reduction of the sale price in accordance with Article 1644 of the Civil Code. For any claim under the guarantee against hidden defects, the Client must contact ZEBRA using the Site's contact form or by e-mail at: email@example.com.
Article 12.2 Legal guarantee of conformity The Products comply with the regulations in force relating to the safety and health of persons, the fairness of commercial transactions and the protection of consumers at the time they are placed on the market in accordance with Article L. 411-1 of the French Consumer Code. ZEBRA will make its best efforts to ensure that the photographic representation of the Products on the Site is as faithful as possible to the Products themselves. However, in view of the way in which the Products are presented digitally on the Internet, it is possible that the Client's perception of the photographic representation of the Products may not correspond exactly to the Product itself. The Client may return the Product to ZEBRA, which is responsible for the non-conformity of the Product delivered in accordance with Articles L. 217-4 et seq. of the French Consumer Code.
ZEBRA is liable for any defects of conformity existing at the time of delivery and for defects of conformity resulting from the packaging, assembly instructions or installation when the latter has been charged to it by the contract or has been carried out under its responsibility. Pursuant to Article L.217-5 of the French Consumer Code, to be in conformity with the contract, the Product must : 1o Be fit for the use usually expected of a similar product and, where applicable :
- correspond to the description given by ZEBRA and possess the qualities presented to the Client;
- have the qualities that a buyer can legitimately expect in view of the public statements made by ZEBRA, particularly in advertising or on its website;
2o Or present the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the Client, brought to the knowledge of ZEBRA and accepted by the latter. Defects in conformity which appear within twenty-four months of delivery of the Product are presumed to exist at the time of delivery, unless proven otherwise. ZEBRA may rebut this presumption if it is not compatible with the nature of the Product or the alleged lack of conformity. The Client is entitled to demand that the goods comply with the agreement. However, it cannot contest conformity by invoking a defect that it knew or could not have been unaware of when it entered into the contract. The same applies if the defect has its origin in the materials he himself supplied.
The action resulting from the lack of conformity is time-barred after two years from the delivery of the goods. In application of the provisions of articles L. 211-4 and following of the Consumer Code, in the event of non-conformity of the Products, the Customer then has the option of : To request the repair of the Product, unless this entails a manifestly disproportionate cost. To request the replacement of the Product by asking to be delivered a product of equivalent quality and price, within the limits of available stocks If the repair and replacement of the Product are impossible or if they cannot be implemented within one month of the Customer's complaint, or, if this solution cannot be implemented without major inconvenience for the Customer given the nature of the Product and the use it is intended for, the Customer is entitled to return the Product and be reimbursed the price paid without any cost to the Customer, or, to keep the Product and have part of the price returned.
The Client will then be reimbursed within 14 days of its request and subject, where applicable, to ZEBRA having received the return of the Product in question. However, the sale may not be cancelled if the lack of conformity is minor. The cost of returning the Product is borne by ZEBRA subject to compliance with the following return conditions: The Client must make their complaint by e-mail to firstname.lastname@example.org or by post to the following address: ZEBRA - Customer Service - 1 rue françois 1er, 75008 Paris - France.
Any complaint made after the above-mentioned deadlines will be rejected and ZEBRA will be released from all liability. The Client must, within a reasonable period of time, return the Product to the following address: ZEBRA - Service Retour - Invoice N° (indicate the corresponding number) - SEB, Rue du Triage, 21120 IS SUR TILLE - France. The Product must be sent in the following way: properly protected, in its original packaging, accompanied by any accessories, instructions for use and documentation; accompanied by the sales invoice so that ZEBRA can identify the customer (order number, surname, first name, address) and make the corresponding credit note or refund (purchase amount refunded, excluding any shipping costs); without the product having been obviously damaged. The shipment should preferably be made by tracked parcel. ZEBRA will reimburse the return costs (within the limit of the standard rate in force) after receipt of the returned goods. Cash on delivery returns are not accepted.
Article 13 - Spare parts
In accordance with article L.111-4 of the Consumer Code, the Customer is informed that the spare parts essential for the use of the Product are available for a period of 5 years from the delivery of the Product.
Article 14 - Breakage and theft insurance
The Site offers the subscription to a breakage and theft insurance. In the event of taking out breakage and theft insurance, the Customer must accept Qover's general terms and conditions.
Article 15 - Archiving
The contract of sale is formed when the Customer sends the confirmation of his order. As the contract of sale relates to a sum equal to or greater than an amount fixed by decree (120 euros), ZEBRA ensures that the written record is kept for a period of 10 years and guarantees access to the other party at any time if the latter so requests via the "Contact" section of the Site. Contracts, communications, order forms and invoices are archived for 10 years on a reliable and durable medium. These communications, order forms and invoices may be produced as proof of the contract. Customers who have transmitted their telephone data when placing an order have the right to register on the Bloctel telephone canvassing opposition list on the bloctel.gouv.fr website.
Article 17- Processing of personal data
17.0. General comments Collection: ZEBRA collects personal data relating to any person consulting or using the Site, or to the recipient of an order. This data collection is therefore carried out in particular: when a person creates an account on the Site, when the registered Member places an Order on the Site, when a person contacts the Site's Customer Service, when a person browses the Site, when the Customer uses the Products Purpose: The data collected is intended for the use of ZEBRA and the companies of the Group to which it belongs. They are necessary for processing and managing orders, for compiling customer files, for their distribution to third parties responsible for executing and paying for the Client's order and, more generally, for commercial relations between ZEBRA and the Client. They are also necessary for the provision of the following services included in the Product: navigation assistance, security (fall detector, anti-theft system, locking system) and performance. Rights and responsibilities : The Client may at any time withdraw his consent free of charge and without justification, exercise his rights of access, rectification and deletion of the data concerning him or obtain further information on the personal data stored and processed by ZEBRA by contacting the Personal Data Processing Manager or the Data Protection Officer at email@example.com (the e-mail should include, depending on the nature of the request, the following subject : I wish to modify/terminated my Angell.bike account or I wish to exercise my right to access, rectify and delete data stored and processed for Angell.bike) or by post RAR addressed to Mr Jérôme Pujol, 3 Avenue Franklin Delano Roosevelt, 75008 Paris, France. If you have any complaints of any other nature relating to the processing of your personal data, you may also contact the Commission Nationale Informatique et Liberté. This data may be passed on to the companies and subcontractors that ZEBRA calls upon in the context of the services it offers or under the conditions indicated when the data is collected on the Site. This data may be passed on to the person responsible for processing personal data, the data protection officer or a third party for the purposes indicated above.
17.2 Nature of the data collected
When using the Site, ZEBRA may collect the following categories of data concerning its Users: - Civil status, identity, identification and domiciliation data - Connection data (IP addresses, event logs...) When using the Product, ZEBRA is likely to collect the following categories of data concerning Users: geolocation navigation Duration of use Pedalling frequency If you have previously accepted this, you will be able to receive emails or SMS marketing messages from ZEBRA, from which you can unsubscribe, for emails, by clicking on the unsubscribe link at the bottom of each email received.
17.3 Communication of personal data to third parties
As part of the processing of the Client's order and the creation of customer files and their distribution to third parties responsible for the execution and payment of the Client's order, ZEBRA is liable to communicate personal data concerning the Client to third parties. ZEBRA does not sell, market or hire out to entities outside the group to which it belongs personal data concerning its customers. You are nevertheless informed that they may be disclosed to third parties in application of a law, a regulation or by virtue of a decision by a competent regulatory or judicial authority.
17.4 Prior information for the disclosure of personal data in the event of a merger/takeover
In the event that we take part in a merger/takeover operation, we undertake to guarantee the confidentiality of your personal data and to inform you if they should be subject to new confidentiality rules.
17.5 Aggregation of data
17.5.1. Aggregation with non-personal data
We may publish, disclose and use aggregated information (information about all of our Users or specific groups or categories of Users that we combine in such a way that an individual User can no longer be identified or mentioned) and non-personal information for industry and market analysis, demographic profiling, and promotional and advertising purposes.
17.5.2. Aggregation with personal data available in the User's corporate account
If you connect your account to an account of another service for the purpose of cross-mailing, that service may provide us with your profile information, login information, and any other information you have authorized to be disclosed. We may aggregate information about all of our other Users, groups, accounts, and the personal data available about the User.
17.6 Data Collection
17.6.1. Collection of identity data:
free consultation Consultation of the Site does not require prior registration or identification. It can be carried out without you having to communicate any personal data about yourself (surname, first name, address, etc.). We do not record any personal data for the simple consultation of the Site.
17.6.2. Collection of identification data
Use of User ID only for access to the Services We use your electronic identifiers only for and during the performance of the contract.
17.6.3. Collection of terminal data
18.104.22.168. Collection of profiling data and technical data for the purpose of providing the service
Some of the technical data of your device may be collected automatically by the Site. This information includes, but is not limited to, your IP address, Internet service provider, hardware configuration, software configuration, browser type and language . The collection of this data is necessary for the provision of services.
22.214.171.124. Collection of technical data for advertising, commercial and statistical purposes
The technical data of your device is then automatically collected and recorded by the Site for statistical purposes. This information helps us to personalise and continually improve your experience on our Site. We do not collect or store any personal data (surname, first name, address, etc.) that may be attached to technical data.
For the Internet Explorer™: http://windows.microsoft.com/fr-FR/windowsvista/Block-or-allow-cookies
For Safari™: http://support.apple.com/kb/ht1677
For Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
For Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
For Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html
In particular, ZEBRA uses "technical" cookies that are necessary for the proper functioning of the Site. If the Client refuses to save cookies in his terminal, or if he deletes those saved there, the Client will no longer be able to benefit from a certain number of functionalities that are nevertheless necessary to navigate in certain areas of the Site. Where applicable, ZEBRA declines all responsibility for the consequences of the Site's poor operation resulting from the impossibility for ZEBRA to record or consult the cookies necessary for their operation and which the Client has refused or deleted.
17.7.1. Storage duration of cookies In accordance with the recommendations of the CNIL, the maximum storage period for cookies is a maximum of 13 months after their first deposit in the User's terminal, as is the duration of the validity of the User's consent to the use of these cookies. The lifetime of cookies is not extended with each visit. The User's consent must therefore be renewed at the end of this period.
17.7.2. Purpose of cookies
Cookies may be used for statistical purposes, in particular to optimise the services rendered to the User, based on the processing of information concerning the frequency of access, the personalisation of pages, as well as the operations carried out and the information consulted. You are informed that the Publisher may place cookies on your terminal. The cookie records information relating to navigation on the service (the pages you have consulted, the date and time of the consultation...) that we will be able to read during your subsequent visits.
17.8. Retention of technical data: duration of retention of technical data The technical data is kept for the time strictly necessary to achieve the above-mentioned purposes. The Client agrees to the storage of his personal data for 5 years. Under no circumstances will this data be transferred or disclosed to third parties, except in the form of aggregated and non-personal statistics.
17.8.1 Time limit for storing personal data and anonymisation
126.96.36.199. Retention of data for the duration of the contractual relationship
In accordance with article 6-5° of the law n°78-17 of 6 January 1978 relating to data processing, data files and liberties, personal data that is processed is not kept beyond the time necessary for the performance of the obligations defined when the contract was concluded or for the predefined duration of the contractual relationship.
188.8.131.52. Retention of anonymised data beyond the contractual relationship / after deletion of the account We keep personal data for the time strictly necessary to achieve the purposes described in these TOU. Beyond this period, they will be anonymised and kept exclusively for statistical purposes and will not be used for any other purpose whatsoever.
184.108.40.206. Deletion of data after deletion of the account Data purging means are put in place in order to provide for the effective deletion of data as soon as the retention or archiving period necessary to achieve the determined or imposed purposes is reached. In accordance with the law n°78-17 of 6 January 1978 relating to data processing, data files and liberties, you also have a right of deletion on your data which you can exercise at any time by contacting the Editor via the "Contact section of the site" or by email at firstname.lastname@example.org.
220.127.116.11. Deletion of data after 3 years of inactivity For security reasons, if you have not authenticated on the Site for a period of three years, your account will be deactivated.
17.9.Deleting your account
17.9.1. Deletion of the account on request The User has the possibility of deleting his Account at any time, by simple request to the Publisher by sending an email to customer service via the "Contact" section of the site or by email to email@example.com. 17.9.2. Deletion of the account in case of violation of the TOS In the event of a breach of one or more provisions of the TOS or any other document incorporated herein by reference, the Publisher reserves the right to terminate or restrict, without prior notice and at its sole discretion, your use and access to the Services, your account and all Sites.
17.10. Indications in the event of a security breach detected by the Publisher
17.10.1 Information of the User in the event of a security flaw
We undertake to implement all appropriate technical and organisational measures to guarantee a level of security appropriate to the risks of accidental, unauthorised or illegal access, disclosure, alteration, loss or destruction of your personal data. In the event that we become aware of illegal access to your personal data stored on our servers or those of our service providers, or unauthorized access resulting in the realization of the risks identified above, we undertake to :
Notify you of the incident as soon as possible;
Examine the causes of the incident and inform you;
Take the necessary measures within the limits of reasonableness in order to reduce the negative effects and prejudices that may result from the said incident.
17.10.2. Limitation of liability
Under no circumstances can the commitments defined in the above point relating to notification in the event of a security breach be assimilated to any admission of fault or liability for the occurrence of the incident in question.
17.11. Transfer of personal data abroad: transfer of data to countries with an equivalent level of protection
The Publisher undertakes to comply with the applicable regulations relating to data transfers to foreign countries and in particular according to the following terms:
The Publisher transfers the personal data of its Users to countries recognized as offering an equivalent level of protection.
The Publisher transfers the personal data of its Users outside countries recognized by the CNIL as having a sufficient level of protection: the Publisher has obtained authorization from the CNIL to proceed with this transfer.
To know the list of these countries: CNIL - Data protection worldwide
We undertake to inform you in the event of a substantial modification of these general conditions of use, and not to substantially lower the level of confidentiality of your data without informing you and obtaining your consent.
Article 18 - Applicable law and litigation
These General Terms and Conditions of Sale shall be executed and interpreted in accordance with French law.
The French law applicable to the contract shall not deprive the Customer residing in another Member State of the provisions on guarantees granted to it by its national law pursuant to the Directive of 25 May 1999 on the sale of consumer goods and associated guarantees.
In the event of failure to make a claim to customer service or in the absence of a response from this service within 2 months, the Customer may submit the dispute relating to the order form or these general terms and conditions of sale opposing it to a mediator, Marie-Anne Mobio, ZEBRA, 1 rue françois 1er, 75008 Paris - France, who will attempt, with complete independence and impartiality, to bring the parties together with a view to reaching an amicable solution.
To submit his request for mediation, the Customer may send an email to firstname.lastname@example.org.
The parties to the contract remain free to accept or refuse the recourse to mediation as well as, in case of recourse to mediation, to accept or refuse the solution proposed by the mediator.
In the absence of an amicable agreement, the French courts shall have sole jurisdiction.
The competent court will be that of the place of domicile of the defendant (article 42 of the Code of Civil Procedure) or that of the place of actual delivery of the thing or performance of the service (article 46 of the Code of Civil Procedure).
The search for an amicable solution does not interrupt the duration of the guarantees provided for in Article 12 of these general terms and conditions of sale, nor the time limits for acting as a guarantee.
In any event, any person concerned has the right to lodge a complaint with a supervisory authority, in particular in the Member State in which his or her habitual residence, place of work or the place where the breach is alleged to have been committed, if he or she considers that the processing of personal data concerning him or her constitutes a breach of the general data protection regulation n°2016/679.
WITHDRAWAL FORM (Appendix to Article R. 211-1)
To the attention of ANGELL - Société Zebra - 1 rue François 1er, 75008 PARIS - email: email@example.com
I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract concluded on : ____________( the date ) and having for object the sale of the following good(s): ____________( indicate the goods subject to the contract )
Name of the consumer(s)-seller(s) ____________
Address of the consumer(s)-seller(s) ____________
Signature of the consumer(s)-seller(s) ____________
(*) Delete as appropriate
General terms and conditions of sale dated July 29, 2020.